Who are we:
Be part of Marfeel, one of the hottest European start-up companies in the mobile ad-tech world. Named as Wired Magazine’s 2015 Top 100 Startups, Inc.5000 nº 1 Fastest Growing Marketing and Advertising Private Company in Spain in 2017, and 16th out of Europe’s 1000 fastest-growing companies by the Financial Times in 2018. We are recommended at the very top by Google itself for our mobile design solution. Together with our partners, we have over 6 billion worldwide readers and over 20 billion page views. Our headquarters are based in sunny Barcelona.
Certified Google Publishing Partner
Certified Facebook Instant Articles Official Partner
We are looking for a highly energetic and passionate Presales Systems Engineer to be part of the Marfeel Revolution.
As a Presales Systems Engineer, you will be responsible for helping our customers to embrace our new CDN product. You'll be working with our customer success teams on behalf of our customer base, so a passion for customer advocacy is essential. On the other hand, you will improve our product by adding the feedback from our customers. The ideal candidate should be a master of communication and have the technical curiosity and experience necessary to understand Marfeel’s product from end to end. Also, no two support tickets at Marfeel are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis.
This is you:
You are a methodical type of person and "Doer" is your middle name.
Your friends tell you that you can't leave anything undone and quality is your priority.
You feel like you have a mission, not just a task.
You love new things and you can take or come up with a high-level idea and run with it.
You're always curious about what’s out there in the open-source world, you love to evaluate it and make decisions.
You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.
You care about online news and user experience.
You are definitely a technology enthusiast.
You are an international team player.
You are eager for knowledge.
You are hands-on and proactive.
You are fluent in English (it’s a must).
Assist with customer CDN configurations over email, chat or call.
Integrate customer needs and requirements to our new product following our quality standards
Contribute to our customer-facing documentation when necessary
Contribute to the processes and policies that scale our support organization as we grow
Provide technical support to sales for our CDN product
Provide support to customers in establishment of services, both pre- and post-sales
Be able to contribute articles for general customer education
You must have:
BA/BS degree required, major in engineering, computer science, or MIS a plus
Minimum of 3 years of experience in a customer support or sysadmin role
Familiarity with a *nix environment, one or more programming languages and orchestration tools
A feeling of being at home with content delivery network services, content management, web analytics, website performance, mobile content delivery or managed web hosting is highly desired
Understanding of systems analysis techniques is desirable.
Knowledge on TCP, DNS and HTTP as well as troubleshooting techniques is important with the ability to debug connections using cURL, traceroute, telnet, tcpdump and other network diagnostic tools
Strong communication skills
Customer facing experience is a plus, but not essential. If no experience, the desire to talk about technical issues with customers is key to success.
Impeccable communication skills are important.
Open and receptive to new ideas and ways of doing things.
Agile methodologies and Continuous Integration workflows.
Experience with task ticketing management systems (RT, JIRA).
This will be you as part of the Marfeel team:
Working on an international, multicultural and talented team and enjoying our sunny terrace.
We have more than 27 nationalities so you will not get lost in translation.
Flexible working time.
Free commodities (coffee, tea, juices, etc).
Ping-pong, Mario Kart and foosball tournaments.
Free language and yoga classes
Team building events!
Transport, restaurant and kindergarten tickets.
Training, books and all you need to feel empowered.
And a Referral Bonus if you bring other talented people like you.