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Marfeel

Helpdesk

Product – Bcn, Bcn
Department Product
Employment Type Full-time
Minimum Experience Mid-level

Who are we:

Be part of Marfeel, one of the hottest European start-up companies in the mobile ad-tech world. Named as Wired Magazine’s 2015 Top 100 Startups, Inc.5000 nº 1 Fastest Growing Marketing and Advertising Private Company in Spain in 2017, and 16th out of Europe’s 1000 fastest-growing companies by the Financial Times in 2018. We are recommended at the very top by Google itself for our mobile design solution. Together with our partners we have over 6 billion worldwide readers and over 20 billion page views. Our headquarters are based in sunny Barcelona.

 

Certified Google Publishing Partner

Certified Facebook Instant Articles Official Partner

We are looking for a highly energetic and passionate Helpdesk Technician to be part of the Marfeel Revolution.

 

As a Helpdesk technician, you will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be team-oriented and patient. The goal is to create value for teammates that will help preserve the company’s pace and delivery efficiency.

 

This is you:

  • You are a methodical type of person and "Doer" is your middle name.

  • Your friends tell you that you can't leave anything undone and quality is your priority.

  • You feel like you have a mission, not just a task.

  • You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.

  • You are an enabler for your teammates.

  • You are definitely a technology enthusiast.

  • You are an international team player.

  • You are eager for knowledge.

  • You are hands-on and proactive.

  • You are fluent in English (it’s a must).

 

You will:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, responding by ticketing, in person, by slack or by phone.

  • Properly escalate unresolved queries to your SysOps teammates

  • Follow up with users to ensure issue has been resolved

  • Install, modify, and manage reparations of computer hardware and software

  • Support audio and video equipment in conference rooms to guarantee that they are always available.

  • Manages orders, inventory management and inventory tracking of computer and phone equipment

  • Administer GSuite, Jira, Lastpass, Confluence, … and all the services that help Marfeel to deliver our great product.

  • Log all HelpDesk interactions

  • Computer and office training for new users (onboardings)

  • Update of technical documentation in Confluence

  • Ensures effective communication with all company departments, redirecting problems to correct resource in case of wrong queries.

 

You must have:

  • Strong computer skills and the ability to troubleshoot and diagnose problems.

  • Ability to communicate effectively to help teammates fix their issues and feel satisfied with the experience

  • Writing and editing skills to aid in writing and updating manuals

  • Familiarity with a Mac and Linux environment

  • Open and receptive to new ideas and ways of doing things

  • Agile methodologies

  • Experience with task ticketing management systems (RT, JIRA).

 

This will be you as part of the Marfeel team:

  • Working on an international, multicultural and talented team and enjoying our sunny terrace.

  • We have more than 27 nationalities so you will not get lost in translation.

  • Flexible working-time.

  • Free commodities (coffee, tea, juices, etc).

  • Ping-pong, Mario Kart and foosball tournaments.

  • Free language and yoga classes

  • Team building events!

  • Transport, restaurant and kindergarten tickets.

  • Training, books and all you need to feel empowered.

  • And a Referral Bonus if you bring other talented people like you.

Thank You
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Apply for this Job
  • Location
    Bcn, Bcn
  • Department
    Product
  • Employment Type
    Full-time
  • Minimum Experience
    Mid-level
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